End of Day Front of House: Run all server checkouts. Make sure all checks are closed (included any manager checks). Make sure any...
Emailing a Report To email a report as PDF: In Management Console, run the report you want to email and select the “Preview”...
onePOS Manager Console Error Message Troubleshooting Below is a list of common error messages in Manager Console and their resolutions. System Key Encryption Key has expired:...
Resend Yesterday’s Automatic End of Day Reports Scenario: End of Day e-mails did not get sent, or only some of the emails sent. This could happen because...
Adding / Modifying Items How to add a new item to MC: Log into MC (Management Console). Click the “Merchandise” option at the top....
Setting Up Automatic Email Reports (End of Day Email Reports) For Version 7.2 and newer: In MC, go to Setup -> System Preferences -> EOD Setup. Click the “Reports” tab...
Troubleshooting Reporting Discrepancies If you notice a discrepancy in any of your reports, you can use the following steps to troubleshoot these. For...
Frequently Asked Questions (FAQs) Q. I made a new item, why can’t I find it on the screen? A. The system updates approx every...
Cash Drawers & How They Work For an employee to “use” a cash drawer, they must have “Use Drawer #1” checked in their employee profile on...
Locating “Stuck” Tables within onePOS If you are doing EoD and there are open tables you want to close, identify who owns the table by...