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How to Refund An Overcharged Tip

Every once in a while, one of your employees will probably overcharge for a tip by entering the wrong amount or by possibly entering the check total instead of only the tip amount. After this, you batch your credit cards out, only to finally catch the mistake. Here are steps you can take to refund an overcharged tip after you have already batched your credit card payments:

NOTE: This is only for tips that need to be refunded AFTER batching. If you entered the incorrect tip amount and have not batched, you can go to “Enter Credit Tips” and select “Show All” to reenter this incorrectly entered tip.

1. Clock in as the offending server
2. Sign out and then sign in as a manager, this should pull up the “Manager Menu”
3. Press “Select Active Employee”
4. Select the offending server
5. Open any table
6. Ring in an “Open Food” item for $0.01
7. Navigate to “Check Options”
8. Select the “Open Food” item
9. Select “Refund”, type in a reason
10. Go to “Close Check”
11. Select “Credit Card” or the correct payment type

*** If you have a chip card reader or out of scope payments skip to Step 16 ***

12. Swipe card or manually enter the credit card number
13. Enter $0.01 for the credit amount
14. Enter in the credit tip amount (This is how much you are refunding the customer and how much you are taking from the server)
15. Done

*** EMV, Chip and OOS Payments continue here ***

16. Select “Tip Amount”
17. Enter in the credit tip amount (This is how much you are refunding the customer and how much you are taking from the server) and tap “Ok”
18. Click “Ok” to process the card
19. Done

If you need assistance with this, please contact support @ (877) 594-8767.

Updated on November 22, 2019

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