Transfer Items to Another Guest To transfer item(s) to another guest within the same check, touch each item you wish to transfer to the other...
Troubleshooting System Totals Mismatches Every company is different, but all of them need to account for the money at the end of the day. ...
Frequently Asked Questions (FAQs) Q. I made a new item, why can’t I find it on the screen? A. The system updates approx every...
Cash Drawers & How They Work For an employee to “use” a cash drawer, they must have “Use Drawer #1” checked in their employee profile on...
Common Credit Card Error Messages Below is a list of common credit card error messages and their meanings: “Invalid Expiration Date” – The expiration date...
How to Refund An Overcharged Customer Every once in awhile, one of your employees will probably overcharge a customer by entering the wrong amount, entering the...
Find OnePOS Version Number Sometimes you might need to see what version you are on. Luckily this is a very easy process. In Manager...
Edit Payment on Checks with Gratuity By default, the system will not let you “Edit Payment” on any check with a gratuity on it. To learn...
Cash Discount: Terminal Appearance This is an example of what a check would look like when cash discount is enabled.